Frequently Asked Questions
Looked everywhere but couldn’t find the answer to your question? Don’t worry, you don’t have to be an Internet sleuth to shop New England. We made a list of the most asked questions for you!
Orders
What if the item I want is sold out, or there aren’t enough items in stock for my order?
Contact us, and we’ll work with you to find a solution.
What happens if my card is declined when placing an order?
You’ll see an error message on the screen. You’ll be able to enter a different credit card. If you continue to have difficulties placing an order, you can reach out to us.
How much does shipping cost?
Shipping costs are calculated based on the total weight of the shipment. Shipping costs will be available prior to submitting the order.
Will I receive confirmation of my order?
Yes. You will receive an email notification summarizing the order.
Can I make changes to an order I've submitted?
If you want to change your order after submitting it, contact us here to see what arrangements can be made. If we have already started the fulfillment process for the order, it is too late to make changes.
Shipping
Do you ship outside of the United States?
No, we only ship within the continental United States at this time. You can contact us here to see if we can accommodate your specific order, but note that it may not be feasible, or that the shipping rates will be adjusted to accommodate international delivery.
When will my order ship?
To allow sufficient time for fulfillment of your order, you can expect your order to ship within one calendar week of submission. If there are any reasons that shipping would be affected or delayed, you will be notified immediately.
Can I have part of my order shipped to me, and part shipped elsewhere?
We do not normally divide a shipment into multiple deliveries. However, if you have a specific need, contact us to see what arrangements can be made.
Returns & Exchanges
What is Touch of New England's Return & Exchange Policy?
You can review our policy on exchanges and refunds.
What should I do if I received a damaged or incorrect product?
We want satisfied customers! If any item in your box is damaged, we will send a replacement. We usually ask for photos of the damage so that we can pass this on to the shipping company.
If you received an incorrect item, we can provide you with a return shipping label, and we will ship the correct product to you immediately.
Misc.
Can I place a large group or corportate order for a gift or event?
We are thrilled to supply you with gifts for various events like wedding parties, reunions, corporate retreats, birthdays, baby or bridal showers, new employees, and so much more. We will work to accommodate your interest, budget, and timeline. We can suggest curated collections we already have developed, or we can custom curate a collection for you.
Complete the form on our Group & Corporate Gifting page to start the process, and we’ll happily work to help make your gifts perfect.
Have unanswered questions?
Visit our Contact Us page and ask away. We love to hear from our customers!